Policies

Return and Refund Policy

Thank you for shopping with us! Please note that all of our products are made to order and custom designed specifically for you. Because of this, we are unable to accept returns or issue refunds.

No Returns or Refunds

  • All items are made to order based on your specific preferences, which means we do not accept returns or provide refunds on any orders once they are placed.
  • Please double-check your order details, including size, design, and shipping information, before completing your purchase to ensure everything is correct.

Defective or Damaged Items

  • If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will work with you to resolve the issue.
  • When reporting this to us, please include images of the damage and the order number.  Once approved, Born Brave Boutique will replace it with the same size and color as the original order.  If any damage is reported after the 5 day time period, Born Brave Boutique is not responsible.  If the required images cannot be provided, Born Brave Boutique will be unable to fulfill your request.

Customer Support

If you have any questions or concerns about your order, feel free to reach out to our customer service team. We’re happy to assist you with any issues or clarifications before and after your purchase.

Thank you for understanding and supporting our made-to-order process! We appreciate your business and look forward to creating something special for you.

Shipping Policy

Processing Time

Orders are processed and shipped within 10-14 business days from the time of purchase. Business days are Monday through Friday, excluding holidays. You’ll receive a tracking number once your order has shipped, so you can keep an eye on its journey!

Shipping Rates & Options

  • Free Shipping: Enjoy free economy shipping on all orders over $75 (before taxes and after discounts).
  • Economy Shipping: For orders under $75, will have a flat rate of $2.99, which typically takes 2-8 business days for delivery.
    • Please note that delivery times may vary depending on your location and carrier.
  • All other shipping options will be based on USPS estimated calculation.

Shipping Restrictions

  • We currently ship within the United States only.
  • PO Boxes: Ground shipping is available to PO Boxes.

Order Tracking

Once your order is processed and shipped, you will receive a tracking number via email to monitor your shipment.

Delivery Times

While we aim to ship your order as quickly as possible, please note that delivery times can vary based on the carrier and your location. 

Terms of Service

By accessing and using our website and services, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

  • These Terms of Service govern your use of the website and your purchase of products from our store.
  • We reserve the right to change, update, or revise these terms at any time. Any changes will be posted on this page.

2. Order and Payment

  • All orders placed through our website are subject to acceptance. We reserve the right to cancel any order for any reason, including issues with payment processing or inventory availability.
  • By submitting an order, you agree to pay the total price, including taxes, shipping fees (if applicable), and any other charges.
  • Payments are processed securely through our third-party payment providers.

3. Made-to-Order Products

  • All products sold on our website are made to order and custom designed for you. As such, we do not accept returns or offer refunds unless the item is defective or damaged upon arrival.

4. Shipping and Delivery

  • Our current processing time is 10-14 business days. Once your order is shipped, you will receive a tracking number.
  • Free shipping is offered on orders of $75 or more. Standard ground shipping typically takes 2-8 business days.
  • We are not responsible for delays caused by the carrier or other unforeseen circumstances.

5. No Returns or Refunds

  • Due to the custom nature of our products, all sales are final. We do not accept returns or offer refunds except in cases of defective or damaged items, which must be reported within 5 days of receipt. In such cases, we will arrange for a replacement or store credit.

6. Intellectual Property

  • All content on our website, including designs, logos, images, and product descriptions, are the property of our store and protected by copyright laws. You may not use or reproduce any of this content without express written permission.

7. User Conduct

  • By using our website, you agree to follow all applicable laws and not engage in any unlawful or harmful activities, including, but not limited to, fraud, hacking, or harassment.
  • You agree to provide accurate and up-to-date information when placing an order, including your billing and shipping details.

8. Limitation of Liability

  • We are not responsible for any damages, losses, or issues that occur during shipping or after delivery.
  • Our liability is limited to the purchase price of the product in the case of defective or damaged items.

9. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

10. Governing Law

  • These Terms of Service are governed by the laws of the state of Tennessee, without regard to its conflict of law principles. By using this website, you consent to the jurisdiction and venue of courts in Tennessee.

11. Contact Us

If you have any questions or concerns regarding our Terms of Service, please feel free to contact us.

Thank you for shopping with us!